Privacy Policy

Last updated: December 2025

1. Introduction

Paramind ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.

2. Information We Collect

We collect information you provide directly to us:

• Account Information: Email address, first name, and ambulance trust when you register
• Usage Data: Information about how you interact with the Service, including features used and session duration
• Payment Information: Processed securely through Stripe; we do not store your card details

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyse trends, usage, and activities

4. Data Storage and Security

We use Firebase (Google Cloud) to store your data securely. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

5. Important: No Patient Data

You must never enter real patient data or personally identifiable health information into Paramind. The Service is designed for educational purposes only, using fictional scenarios. Any data entered into scenarios or chat is processed to provide AI responses but should never contain real patient information.

6. Data Retention

We retain your account information for as long as your account is active. You can request deletion of your account and associated data at any time by contacting us.

7. Third-Party Services

We use the following third-party services:

• Firebase/Google Cloud: Authentication and data storage
• Stripe: Payment processing
• Anthropic: AI services for generating educational content

These services have their own privacy policies governing the use of your information.

8. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability

To exercise these rights, please contact us at our contact page.

9. Cookies

We use essential cookies required for the Service to function, including authentication cookies. We do not use tracking or advertising cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at our contact page.